The IT Service Desk provides tools allowing staff to resolve customer issues promptly. The self-service IT solution allows customers to report issues through a direct ticketing system. Thus, IT staff can focus their time on addressing issues, instead of recording them. The integrated knowledge base and service history recording, assist IT in identifying areas needing a proactive focus.
SyAM’s Help Desk solution enables your organization to integrate assets through ticketing. Ticketing enables IT to track service history with ease. Assets can be linked to tickets which are based upon the location of the issue, and the type of problem reported. The Help Desk icon launches associates directly to the system associated with the particular ticket.