Email to Ticket

SyAM’s Email-to-Ticket provides the ability to create tickets from emails sent to the Help Desk or update existing tickets with public comments..

Email to Ticket

Controls can be put in place to define which email addresses can create tickets

When tied with Active Directory User Groups the ticket populates the users details directly into the ticket, if the AD Location is populated with the same as names used in the Asset Management Location, the ticket is automatically assigned to that location.

For broader reach email domains can be defined for approved ticket creation. This allows for parents to send emails for ticket creation.

About us

SyAM Software provides organizations a simple way to manage their IT Assets. From the integrated help desk for service tracking to the unified device management of Windows, Linux, macOS, iOS, and ChromeOS platforms for keeping data current from intelligent assets.

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