Help Desk Ticketing – Training

Quick Reference Guide – Helpdesk Setup

These slides will guide you through the installation, and options, for setting up the SyAM Helpdesk solution.

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Quick Reference Guide – Auto Ticketing from Email

Learn how to configure the auto ticketing from email feature within your system.

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Quick Reference Guide – Mobile Ticketing Interface

This guide shows you how to utilize the ticketing interface on a mobile device.

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Quick Reference Guide – Custom Asset and Ticketing Fields

Do you have unique ticketing field requirements? SyAM’s Site Manager can help with the ability to create custom ticketing fields.

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Installing IIS Certificate for the Help Desk / Self Service Portal

This guide shows you how to install a wildcard SSL Certificate into IIS to enable HTTPS for your Help Desk or Self Service IT Solution.

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