Help Desk Ticketing – Training
Quick Reference Guide – Helpdesk Setup
These slides will guide you through the installation, and options, for setting up the SyAM Helpdesk solution.
Quick Reference Guide – Auto Ticketing from Email
Learn how to configure the auto ticketing from email feature within your system.
Quick Reference Guide – Mobile Ticketing Interface
This guide shows you how to utilize the ticketing interface on a mobile device.
Quick Reference Guide – Custom Asset and Ticketing Fields
Do you have unique ticketing field requirements? SyAM’s Site Manager can help with the ability to create custom ticketing fields.
Installing IIS Certificate for the Help Desk / Self Service Portal
This guide shows you how to install a wildcard SSL Certificate into IIS to enable HTTPS for your Help Desk or Self Service IT Solution.