The Self-Service Portal provides end-users with an easy ticketing solution. Providing the ability to customize the portal, administrators can create a simple way for users to communicate issues effectively.
As the Self-Service Portal ties into the Active Directory, the user’s data automatically populates at login. Users can then select the appropriate issue from a drop-down list. An email confirmation will be sent to the end user and the assigned technicians, assuring peace of mind.
Furthermore, the asset location is automatically populated when using the AD Office Field as the same naming schema.
When the Self-Service Portal is launched through the system tray icon, the asset is automatically linked to the ticket.
This enables quicker resolution for IT, as they know exactly which system has the problem.
With the ability to upload your organization’s logo, and integrate color schemes of your choice, the Self-Service Portal becomes recognizable to the end user.
Set up Ticket Screens with common, and recognized, terminology used throughout your organization.
IT administrators have full control over the Self-Service Portals they create. Customizing options from which AD User Groups are allowed access, to the Self-Service Portal to which events are to be presented to the end user.
End Users Can View Ticket History at Any Time
Users can also view the public notes published by the technician on the problem resolution.