Academy – Help Desk Solution and Ticketing

Quick Reference Guide - Help Desk Setup

 

These slides will guide you through the installation, and options, for setting up the SyAM Help Desk Solution.

View PDF

Quick Reference Guide - Auto Ticketing from Email

 

Learn how to configure the auto ticketing from email feature within your system.

View PDF

Quick Reference Guide - Mobile Ticketing User Interface

 

This guide shows you how to utilize the ticketing interface on a mobile device.

View PDF

Quick Reference Guide - Custom Asset and Ticketing Fields

 

Do you have unique ticketing field requirements? SyAM's smart install manager can help with the ability to create custom ticketing fields.

 

View PDF

Installing IIS Certificate for the Help Desk / Self Service Portal

 

This guide shows you how to install a wildcard SSL Certificate into IIS to enable HTTPS for your Help Desk or Self Service IT Solution.

View PDF